Terms of Service

The service

WAWCD sends transactional WhatsApp updates for the Shopify events you configure, including orders, payments, shipping, delivery, cancellations and refunds. You can connect WhatsApp by QR or use the Official Meta API through WABPO, subject to your plan and the provider’s requirements.

Your store uses one selected sending method at a time. Changing the method pauses its automations until you review and enable the new setup. WAWCD does not automatically switch a failed Official send to QR or send a failed QR message through Official.

Plans, approval and message allowances

• Free: 50 messages once per store, shared across QR and Official. This allowance does not renew, and reconnecting does not restore used messages. Test messages use the same allowance. Free does not automatically convert to a paid plan.
• STARTER: $10 USD per month or $96 USD per year, paid upfront, for QR access only and the message allowance shown before purchase. No additional usage charges apply.
• PRO: $20 USD per month or $192 USD per year, paid upfront, for QR and Official access, the allowances shown before purchase, and WABPO Basic on the project linked to this Shopify store.

Paid subscriptions require your approval through Shopify. The price, recurring billing terms, any applicable taxes and the plan’s published allowances are presented before approval. Checkout remains unavailable when the plan’s allowance or included service has not been configured. Where billing is not yet available for an existing store, the app identifies the plans as a preview and preserves that store’s existing access.

Yearly subscriptions save 20% compared with 12 monthly payments. Paid plans have no free trial. Message allowances reset monthly, including on yearly subscriptions; the Plans page shows the current allowance period. Submitted messages can reserve allowance while their outcome is pending. New sends pause when the available allowance is exhausted; WAWCD does not automatically charge overages. An accepted or delivered message is not a promise that the recipient will read or reply.

Included WABPO service and separate Meta fees

PRO includes WABPO Basic for the same project linked to your Shopify store. WAWCD waits for WABPO to confirm the included service before enabling sponsored Official sends. Included service does not require a second WABPO subscription, wallet top-up or billing card. It does not change subscriptions on your other WABPO projects, and it does not automatically replace a separately purchased subscription.

Applicable Meta fees for Official WhatsApp templates vary by category and recipient country; billed separately. These fees are not included in the Free or PRO message allowance or plan price. See Meta’s current pricing. STARTER does not include Official access and has no Meta messaging fees. Additional WABPO products or usage outside the included Basic service are not promised as part of this Shopify subscription.

Changing or canceling a plan

Manage, change or cancel your app subscription through Shopify. Shopify’s confirmed subscription status and effective dates determine access; canceling stops renewal, and access changes when the cancellation takes effect. The Plans page shows the current status after it is refreshed. A canceled or downgraded plan does not replenish used Free messages.

If a payment is not confirmed, a subscription expires, or included WABPO access cannot be confirmed, affected sends pause. WAWCD does not silently charge a merchant’s WABPO wallet to replace expired included service. Contact support for billing questions or a refund request; Shopify’s applicable billing procedures still apply.

Your responsibilities

• Obtain every customer permission required by applicable law and WhatsApp before enabling an automation. WAWCD does not independently verify permission from Shopify order attributes.
• Keep message content accurate and comply with WhatsApp’s Business and Commerce policies. Official templates must be approved and mapped to the relevant Shopify values before use.
• Honor stop requests promptly. Automated QR messages include a secure opt-out link. Recognized Official stop replies are processed when WABPO supplies the inbound event; merchants must also monitor their accounts and act on other requests.
• Control the number and WABPO project you connect. Complete any required Meta setup, verification and separate billing steps. Keep QR-linked accounts active.

Data processing terms

For personal data supplied through Shopify, the merchant is the controller or business and instructs WAWCD to provide configured notifications, enforce suppression, display activity, synchronize authorized commerce data to the linked WABPO project, secure the service and handle verified privacy requests. WAWCD does not sell this data or use it for advertising.

The merchant authorizes the service providers described in the Privacy Policy for Shopify integration, hosting, database services and WhatsApp delivery. WAWCD limits access, uses encrypted network connections and applies its retention and deletion processes. Tell us promptly about privacy requests or security concerns; do not instruct us to process data unlawfully.

Availability and liability

Shopify, Meta, WhatsApp and delivery providers can impose account, quality, throughput and anti-abuse restrictions. Connections, template reviews and delivery receipts can be delayed or unavailable. Test tools also have limits to prevent abuse. WAWCD may restrict abusive or disruptive use to protect the service.

The service is provided “as is.” To the extent permitted by applicable law, WAWCD is not responsible for indirect damages, WhatsApp policy actions or delivery failures outside its control. These terms do not exclude rights or obligations that cannot lawfully be excluded.

Contact

Questions about these terms, billing or support: support@wawcd.com.