WWAWCD for Shopify

Support

Get help with installation, QR connections, templates, automations and message activity.

Contact

Quick answers

  • QR code won't scan? Open WhatsApp → Settings → Linked devices → Link a device. Make sure the code hasn't expired (tap "Generate new code").
  • Need the QR on another screen? Create a QR display link, open it on a second computer or tablet, then scan that screen with the phone running WhatsApp. A phone cannot scan a QR displayed on its own screen.
  • Messages show "Skipped — no phone"? The order had no usable phone number. Enable phone collection at checkout in your Shopify settings.
  • Messages show "Skipped — former opt-in rule"? This is a historical activity record from an older app version. New transactional order sends do not depend on cart attributes.
  • A customer wants messages to stop? They can use the secure opt-out link included in each automated message. Because WhatsApp replies are not imported automatically, also stop reply-based requests immediately and contact WAWCD support if suppression assistance is needed.
  • WhatsApp disconnected? Open the app → Connect and scan a fresh QR code from WhatsApp → Linked devices.
  • Are messages or templates capped? WAWCD currently applies no monthly message allowance or active-template cap. WhatsApp and the linked delivery service can still enforce account, quality, throughput and anti-spam restrictions. One-time test sends are rate-limited to prevent abuse.