WWAWCD for Shopify

Support

Get help with QR and Official connections, plans, templates, automations and delivery status.

Contact

Email support@wawcd.com with your shop domain, the step that failed and the error shown in the app. Do not include API keys or unnecessary customer information.

Connections

  • QR will not scan? Open WhatsApp → Settings → Linked devices → Link a device. Generate a new code if it expired. To scan from another screen, create a QR display link in the app’s Settings.
  • Already connected on WABPO? Use Connect → Official to link that existing project by its connected number or an integration code. Confirm the project name shown in Shopify. Use the saved-project reconnect option after disconnecting.
  • Official setup is incomplete? Open the same WABPO project, finish its Meta connection, then return to Shopify and check status. A code verifies access; it does not complete all Meta setup requirements.
  • Switching methods? Choose the new method explicitly and review its templates and automations. WAWCD does not automatically resend through another connection.

Plans and charges

  • What is Free? 50 messages once per store, shared across QR and Official, including tests. It does not renew or reset when you reconnect.
  • What do paid plans include? STARTER is $10 USD/month or $96 USD/year for QR access only, with no additional usage charges. PRO is $20 USD/month or $192 USD/year and includes QR, Official and WABPO Basic on your linked project. Plans shows the configured message allowances before checkout.
  • How does yearly billing work? Pay the yearly total upfront and save 20% compared with 12 monthly payments. Message allowances still reset monthly. Paid plans have no free trial.
  • Are Meta fees included? Applicable Meta fees for Official WhatsApp templates vary by category and recipient country; billed separately. These fees are separate from the Free and PRO message allowance and plan price. STARTER has no Official access or Meta messaging fees. See Meta’s current pricing.
  • Is a second WABPO payment required? Included PRO service is managed through Shopify. If WABPO access is pending, refresh Plans or contact support instead of purchasing the included service again.
  • How do I cancel? Open Plans → Manage in Shopify. After Shopify confirms the change, refresh Plans to see the status and effective access dates.

Templates and messages

  • Official template missing? Use Sync from WABPO in Templates. Pending templates cannot send until Meta approves them. Map their variables to Shopify values before testing or enabling an automation.
  • Received a message that still shows Queued? Open Activity and refresh its status. WAWCD needs a provider delivery/read receipt; a successful API request alone does not prove delivery. If it stays queued, share the activity reference with support.
  • Message allowance used up? New sends pause at the limit. Review Plans for remaining messages and the current period. There are no automatic overage charges.
  • A customer wants messages to stop? Honor the request promptly. QR recipients can use the message’s opt-out link. Supported Official stop replies are processed when received from WABPO; merchants must also monitor and act on other requests.

See our Terms of Service and Privacy Policy for the service and data-processing details.